Shipping & Return Policy

At Basix Soap Co., we take special care in preparing, packaging, and shipping every order.

Shipping Schedule

To help protect your products and reduce the chance of packages sitting in carrier facilities over the weekend, orders are generally shipped on Mondays.

Orders placed after our weekly shipping cutoff may ship the following Monday.

Once your order has been shipped, tracking information will be provided when available.

Delivery times are determined by the shipping carrier and may be affected by weather, holidays, high shipping volume, or other circumstances outside of our control.

Shea Butter & Heat-Sensitive Products

We do everything we can to help preserve and protect your order during shipping.

During warmer weather, Shea Butter orders may include an ice pack to help protect the product while in transit.

Because Shea Butter is a natural product, it may soften or partially melt during warmer temperatures.

If your Shea Butter arrives softer than you prefer, simply place it in the refrigerator for approximately 25 minutes, or until it becomes solid again.

Softening or melting caused by heat during transit does not affect the quality of the Shea Butter.

Incorrect or Damaged Orders

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or defective item, please contact Basix Soap Co. as soon as possible.

Please provide:

Your order number
A description of the issue
Photos of the product
Photos of the shipping package, if damaged during transit

Please keep the original packaging until your claim has been reviewed.

Returns

Due to the personal-care nature of many of our products, we cannot accept returns of opened or used products.

For health, safety, and sanitation reasons, soaps, body products, Shea Butters, scrubs, oils, and similar personal-care products are generally final sale once opened.

Unused and unopened products may be considered for return on a case-by-case basis.

Customers should contact Basix Soap Co. before sending any item back. Unauthorized returns may not be accepted.

Refunds

Approved refunds will be issued according to the original payment method when possible.

Original shipping charges are generally non-refundable unless the return is due to an error by Basix Soap Co.

Customers may be responsible for return shipping costs unless the product was damaged, defective, or sent incorrectly.

Wholesale Orders

Wholesale and custom orders are generally final sale because they may be produced, packaged, or labeled specifically for the purchaser.

If a wholesale order arrives damaged, defective, incomplete, or incorrect, please contact Basix Soap Co. promptly so we can review the issue.

Lost or Delayed Packages

Once an order is transferred to the shipping carrier, delivery delays may occur that are outside of our control.

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If tracking indicates that a package has been delivered but you have not received it, please check with household members, neighbors, your building office, and the shipping carrier.

Basix Soap Co. will assist when possible, but we cannot guarantee replacement of packages confirmed as delivered by the carrier.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered production, been packaged, customized, or shipped, changes or cancellations may no longer be possible.

Contact Us

For questions regarding shipping, returns, damaged products, or your order, please contact:

Basix Soap Co., Las Vegas, Nevada www.basixsoap.com

Thank you for supporting Basix Soap Co. We appreciate your business and take pride in preparing every order with care.